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FAQ

FAQ

Find Out Answers Here

We have been in the business for years and we do not use middlemen for our dropship service. We purchase products directly from the manufacturer and process dropshipping ourselves. We have valid licenses to certify our authenticity, such as Pharmacy License, Sales Tax License, Import/Export License, and Wholesale License.

Dropship orders are dispatched within 48 hours after the order is sent to us. Your dropship items will then be delivered within:

  • 7-21 days for Standard Air Mail

  • 4-14 days for EMS

If the consumer is running low on balance, the products will not be delivered until payment is made.

With our highly skilled and experienced staff, we have managed to keep our margin of error to the minimum. Since we use professional packaging, clearance becomes incredibly simple in all countries. Hence, the success rate of WellnessCargo is much higher than other dropshippers.

 

No. WellnessCargo will remain invisible to your customers. We do not make any customer interactions, and all purchased items are packed safely and discreetly.

 

No. We do not send customers invoices or order details since all invoices are created at wholesale price.

 

To begin the process, we require all relevant details, including:

  • Name

  • Order ID

  • Postal address

  • Zip code

  • City of residence

  • Country

  • Medicine name

  • Quantity

  • Medicine strength

  • Shipping details

We typically require the information to be presented in an Excel sheet. You may contact our support team for an order sheet sample.

We do not service the following countries:

  • Afghanistan

  • Algeria

  • Angola

  • Belarus

  • Bulgaria

  • Cambodia

  • Canada

  • Congo

  • Egypt

  • Ethiopia

  • Gabon

  • Gambia

  • Ghana

  • Guam

  • Haiti

  • Indonesia

  • Laos

  • Lithuania

  • Malawi

  • Malaysia

  • Morocco

  • Namibia

  • Nepal

  • Nicaragua

  • Nigeria

  • Oman

  • Pakistan

  • Palau

  • Romania

  • Russia

  • Rwanda

  • Salvador

  • Senegal

  • Slovenia

  • Sri Lanka

  • Sudan

  • Sweden

  • Thailand

  • Turkey

  • Uganda

  • Ukraine

  • Yugoslavia

  • Zimbabwe

Yes. WellnessCargo requires upfront payment for account activation and to start the shipment. We won’t dispatch the orders until sufficient payment has been made to cover shipping costs.

 

WellnessCargo only negotiates with clients with high-volume orders. This helps us minimize cost, and the benefits of which are directly passed onto our clients. Kindly contact our service team to know the current minimum amount required to start a dropshipping service with us.

 

WellnessCargo maintains the highest quality of medicine for all our dropshipping products. We audit all manufacturers in accordance with World Health Organization (WHO) standards and require them to have ISO9001 Quality Certification. For generic manufacturers, we also check the analysis certificate of each batch of medicines delivered to us. WellnessCargo never compromises on quality. It is our priority to deliver the highest level of service to customers to ensure they are completely satisfied.

 

We’re able to refund the full price of products, as long as they are returned unopened and sealed within 30 days from the delivery date. Unfortunately, we usually cannot reimburse shipping costs on those refunds. If you encounter any problems with the product you receive or simply want to return, exchange, or refund an order, kindly contact us for instructions on how to safely return the items.

 

Yes. We dropship many other pharmaceutical medicines aside from the ones listed on our website. Contact us for a more complete list of medicines, and we will be delighted to assist you with your new dropshipping requirements.

 

No, we strictly do not offer controlled drugs that are illegal to ship or prohibited by the FDA.

 

To open a dropshipping account, we require a few details such as:

  • Contact person’s name

  • Telephone number

  • URL address

  • Email ID

  • Account details of the merchant where payment will be transferred

  • Your company’s postal address

We require this information for billing purposes and as proof of your identity and business existence.